How to modernize a Messaging Console experience

Innovate the IT Service Management clunky, a decade-old tool to provide better UX for the IT Analysts.

Client

Syniverse

Case

Streamline a convoluted building a messaging app with the Design Thinking methodology

Role

Head of Design

Capabilities

Design Thinking, UX, UI, Workshops, Team Lead

Challenge

Inherited many silos capabilities in the back-end, Syniverse struggled to provide a seamless way to build a messaging app.

Solution

Apply the Design Thinking, we streamlined the complex 'kitchen sink' UX into a simple 3 step process to guide Developers to build a messaging app.

Role

Head of Design

Process

Discovery

1

Define

2

Design

3

4

5

6

Iterate

4


The process once took days to build 1 app, now one can do within 15 mins.
60 times faster and simplier customer experience
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