Vmware

Designing a Seamless Onboarding Experience for VMware's Cloud Services
information
Company
Vmware
Skills
Product Design, UX/UI
The brief

Project Overview

In 2018, Vmware set out to launch the MVP of their cloud services platform. I was tasked with designing a cohesive and intuitive onboarding experience to transition their existing users to the new platform. This project included developing a user management experience and creating a seamless dashboard to facilitate a smooth migration and management of users, while ensuring consistency across various existing services.aimed to revolutionize the cloud landscape by launching their innovative Virtual Data Centers and Services. Tasked by Hueydesigns with this ambitious project, my role was to design a cohesive and intuitive onboarding experience for VMware's cloud platform. This included creating a unified look and feel for their services, streamlining the user journey, and ensuring a consistent experience across various functionalities.

project background

Understanding the Challenge

Vmware's cloud services platform required a streamlined onboarding process to integrate their existing user base into the new system. The challenge was to:

  • Create a Unified Experience: Ensure that existing customers could easily navigate and manage their user accounts within the new cloud platform
    .
  • Develop a Seamless Dashboard: Design an intuitive dashboard that would serve as a central hub for users to access and manage their cloud services.
  • Maintain Consistency: Provide a consistent experience across the new platform and the existing services to minimize disruption and enhance usability.

My Approach

As the lead designer, I focused on the following key areas:

User Journey Mapping:


I mapped out the user journey to understand the existing pain points and user needs. This helped in identifying critical areas for improvement and designing an onboarding process that addressed these needs effectively.

Design Execution

Wireframes:

I developed wireframes for the onboarding process and user management experience, focusing on creating a logical flow and clear navigation paths

Mid-fi Wireframes

Mockup screens for the Web and Product Experiences

Visual Direction for the Web Interface

Dashboard Design

I designed a seamless dashboard that integrated existing services and provided users with easy access to manage their accounts and settings.


Visual Direction for the Services Dashboards

Interactive Prototypes

I created interactive prototypes to simulate the user experience and gather feedback on the onboarding and user management features.



The Results

The MVP of VMware's cloud services platform was successfully launched, with my contributions having a significant impact on:

  • Enhanced Onboarding Experience: The new design facilitated a smooth transition for existing users, allowing them to easily onboard to the cloud platform and manage their accounts.
  • Improved User Management: The intuitive dashboard and user management features streamlined the process, improving overall efficiency and user satisfaction.
  • Consistent Experience: By maintaining consistency across the platform and existing services, the design minimized

Credits
Client


UENO
Awards
More Projects